We are glad that you chose to buy at FACTORY EX and hope that you are satisfied with your order. If you are interested in replacing a product you purchased, return it to us within 14 business days of receiving the shipment. If you are interested in returning a product that you purchased, return it to us within 5 business days of receiving the jewelry. Your return will be made in the same way as you ordered the product: courier to your home / collection point / registered mail. pay attention! Products purchased at a bargain price must be returned within 2 business days of receiving the shipment. If you are interested in a monetary credit for the means of payment from which the purchase was made, a deduction will be deducted from the amount of items in accordance with the Consumer Protection (Cancellation of Transaction) Regulations, 2010 at a rate of 5% of the jewelry price or NIS 100, whichever is lower.
* There are items that cannot be returned / exchanged (please refer to the site’s rules).
To return / replace the product all you have to do is fill out the return form in full and follow these steps:
1. Send us an email that you want to exchange / return the product / s with all the details to the email firstname.lastname@example.org.
2. Next, you will receive an email from the courier company ‘Zita’, which will indicate the barcode that you will print and attach to the package when exchanging / returning (printing the barcode and attaching it to the envelope is mandatory for the further process!).
3. The item must be returned with the original packaging + certificate attached to the envelope.
If you received the package to the house – a courier will come to your house (with a delivery cost of 20 NIS as specified in the regulations). If you received the package through a collection point – the return is via the same point (after filling in the details on the form if necessary + returning the original packaging and the certificate + printing the barcode and sticking it over the original sticker on the packaging).
5. It is possible to send the package back via registered mail – to our store address – Sokolov 55, Ramat Hasharon.
6. If you are interested in exchanging for another product in stock, fill in the table at the bottom of the page and later, when receiving the package, we will contact you at the email address entered in the full username with
Three months warranty (all our jewelry is manufactured to the highest standard and quality).